Photocopier

Service and maintenance are critical aspects to be considered while purchasing a photocopier. Depending on the workload, the copier may undergo a lot of “wear and tear” over a period of time. Regular servicing and maintenance ensure your copier delivers its capabilities to the optimum at all times. It is important to compare service contracts from multiple vendors before deciding the most favorable one.

Authorized copier dealers may offer some of the following options with regard to the services offered:

Cost-per-copy service: The service charges are based on the number of copies made. The service covers parts, supplies and maintenance. Low volumes are charged a monthly fee or in addition to the cost per copy. Important aspects to be considered in such service contracts are:

Cost-per-copy service: The service charges are based on the number of copies made. The service covers parts, supplies and maintenance. Low volumes are charged a monthly fee or in addition to the cost per copy. Important aspects to be considered in such service contracts are:

• Whether dealer has specified any unrealistic volume requirements in the contract
• Accurate estimation of your volume and evaluating the cost accordingly

Copy blocks: Service and maintenance charged on the basis of pre-determined number of copies you are likely to generate (starting at 10,000 copies) are known as copy blocks. This option typically helps control costs.

Pay-as-you-go: Maintenance paid by the hour is known as “Pay-as-you-go”. Hourly rates can be high and it can turn out to be an expensive proposition if the machine has a major breakdown.

Preventative maintenance: This option offers you the choice to have a trained copier technician periodically inspect your machine. Required adjustments and potential problems can be diagnosed by the technician. You need to ensure that the technician is trained and authorized by the manufacturer and uses factory parts.