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E-commerce solutions provider The Exchange has introduced a call center CRM system that is now live with UK-based Click Group, reports TMCNet.com.
The Officeweb call center solution, developed together with Callmedia, is customizable for financial intermediaries or other call-center oriented businesses that require a CRM solution integrated to their telephony systems.
The latest call center solution has enabled Click Group to develop a full-automated end-to-end CRM system, which is expected to improve efficiency by 20 percent. This expected efficiency improvement is a result of a seamless sales process online that makes facilitates faster and easier purchase of life assurance.
The Officeweb call center solution, developed together with Callmedia, is customizable for financial intermediaries or other call-center oriented businesses that require a CRM solution integrated to their telephony systems.
The latest call center solution has enabled Click Group to develop a full-automated end-to-end CRM system, which is expected to improve efficiency by 20 percent. This expected efficiency improvement is a result of a seamless sales process online that makes facilitates faster and easier purchase of life assurance.
